August 2020 (COVID-19): EXPRESS DELIVERY AVAILABLE

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RETURN & REFUND

Standard Return Policy:

The Hyperblade Team wants you to be excited about our Myofascial Physiotherapy Massagers.
However, if you need to return an Hyperblade device, our Team is here to help. Reach us at sales@thehyperblade.com with your Hyperblade order details, and we shall revert back to you at the earliest with the details of return shipping process.
Below are a few noteworthy points to keep in mind when returning a product you purchased from www.theHyperblade.com .

  • The products should be purchased only from www.hyperblade.store and not from any other retailer be it online or offline.
  • Return request should be raised within 30 calendardays from the date of delivery. We will not be able to offer a refund or exchange for any Hyperblade orders that exceed the 30 calendar days refund period.
  • Please ensure that the Hyperblade device you're returning is repackaged with all the cords, accessories and documentation that were included when you received it.
  • If your unit has been used or opened, a restocking fee of 5% will apply.
  • Product should reach us in sellable condition.


Refunds Policy

Once our Hyperblade Team receives and inspects your returned Hyperblade device, if approved as an eligible return, we will initiate the refund for your transaction.
In case of exchange we will update your details and ship you a new Hyperblade device. In either scenario your return or exchange issue will be closed within 1 week of our receiving of the return package from you. 

You will be responsible for paying for your own shipping costs for returning your Hyperblade device.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • If you have paid using a credit card, refund will be credited to your credit card account, within 3 to 5 business days.
  • If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 business days.
  • However, the actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
  • The amount will be refunded in the Bank account through Electronic Funds Transfer.
  • Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.

We usually initiate eligible refunds within 7 business days from receipt of the Hyperblade device at our warehouse. You will also be informed via email on the refund status.